Consulting Services

Libby offers a variety of consulting services based on her depth of experience in product, operations, organizational culture building and more. Some of her subject matter expertise includes trust & safety policies and scaled operations, child internet safety, suicide prevention and mental wellbeing.

Operations & Organizational Strategy

  • Trust and Safety frameworks, processes, and policies

  • Organizational strategy and process improvements eg. Objective Key Results (OKR) process launches

  • Team offsite planning & facilitation to align stakeholders, strengthen team connection, improve impact

  • Team Wellness: improve team wellbeing with end to end programs focused on mental health and connection

  • Program Management: end to end program management for special projects

Past experience: launching scaled policy development & operations of YouTube child safety initiatives, managing teams at Google & running organizational initiatives

Partnerships & Community Events

  • Partnership strategy, outreach, and relationship management

  • Community engagement initiatives like ambassador programs, power-user programs

  • Events for community building, strengthening connection, mindfulness

Past experience: developing & executing 100+ retreats & workshops in the SF Bay Area, launching Crisis Text Line’s West Coast partnership strategy with partners like the Golden Gate Bridge (number one site of suicide in the nation)

Product & User Experience

  • User experience and market research, utilizing methods like user interviews, focus groups, usability testing, surveys and diary studies

  • Product strategy, roadmap development, and user persona creation

  • Product Operations: identifying & implementing key operational improvements for product processes

Past experience: user researcher and lead product manager for a variety of features, from depression & anxiety information on YouTube mobile search to portals for crisis counselor volunteers to trackers for people with diabetes.